Return Policy

Return & Refund Policy – Voltix Hub

Last updated: April 24, 2026

At Voltix Hub, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Window

You may request a return or refund within 2 days of receiving your order.

Requests made after 2 days from the delivery date may not be eligible for a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, the item must:

• Be unused and in its original condition
• Be in the original packaging
• Include all accessories and parts
• Not show signs of wear, damage, or misuse caused after delivery

Certain products may be non-returnable for hygiene, safety, or supplier restrictions.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within  24 hours of delivery.

Please include:

• Your order number
• Clear photos of the item
• Photos of the packaging
• A brief description of the issue

Once verified, we will offer either:

• A replacement
• A full refund
• Store credit

depending on the situation.

4. Non-Returnable Items

The following items may not be eligible for return:

• Items marked as final sale
• Personalized or custom-made products
• Hygiene-related items
• Products damaged due to misuse
• Items returned without prior authorization
• Non-returnable items per supplier restrictions

5. Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping fees are non-refundable unless the return is due to our error.

6. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds are processed to the original payment method within 5–10 business days.

Please note that your bank or payment provider may take additional time to post the refund.

7. Order Cancellations

Orders may be canceled within 6 hours of purchase.

After this period, the order may already be in processing or shipped and may no longer be eligible for cancellation.

8. Missing Packages

If your tracking shows no movement for an extended period or the package is missing, please contact us.

We will work with the shipping carrier and supplier to investigate and provide a solution.

9. Contact Us

To request a return or refund, please contact:

Voltix Hub

Email: hubvoltix@gmail.com

Website: www.voltixhub.org